Frequently Asked Questions (FAQ)

We look forward to welcoming you! We’ve compiled this Frequently Asked Questions (FAQ) sheet to help you prepare for your visit.

What age range does the Museum serve?
Imagine is a self-guided facility for children chronological ages 1-12 and their parents and caregivers. Our Seashore exhibit is designed specifically for toddlers up to age three.

May I drop off my child?
No. All children must be supervised by an adult 18* years of age or older, and all adults must be accompanied by a child ages 1-12*. Adults are responsible for supervising children at all times, in the exhibit they are in and on the floor they are on. Children must be accompanied by adults on the elevators. During each visit there must be a minimum of one adult, 18* years of age or older, for every six children.

Can someone else use my membership?
Memberships are non-transferable and non-refundable. A maximum of two adults can be listed on each membership card. For the Two Fun and Grandparent Fun memberships, an adult named on the card must be present when children covered by the card visit the Museum. Photo ID may be required at check-in.

When is the best time to avoid crowds?
Generally, late weekday afternoons are the least crowded. However, this may not be the case during holiday breaks and other days when area schools are closed.

Does the Museum offer discounts on admission?
Imagine Children’s Museum participates in the Museums for All program. Electronic Benefits Transfer (EBT) cardholders can receive admission at $3 per person for up to four (4) family members in the same household. For this discount, visitors must provide a valid photo ID AND a valid EBT card. This discount does not apply to P-EBT cardholders. Active military can show their military ID to receive $1.00 off each general admission for up to four (4) family members in the same household.

I have a coupon for the Museum from before the pandemic. Will it be accepted?
We are currently not accepting coupons. If you have questions, please email visitorservices@imaginecm.org.

How is the Museum cleaned?
The Museum is professionally cleaned every evening. Staff also clean and sanitize throughout the day. All of our restrooms are cleaned throughout the day by our restroom attendant.

Are masks required?
Masks are optional for visitors at Imagine Children’s Museum. Families are free to decide whether to mask or not. We ask that these decisions are honored with compassion, respect and kindness, irrespective of your personal beliefs. Anyone who cannot do so will be asked to leave.

Is the Museum accessible to people who use wheelchairs and others with limited mobility?
Imagine Children’s Museum is committed to providing an accessible and interactive experience for all. The Museum is equipped with elevators. Many of our exhibit areas are wheelchair accessible. Accessible parking spots are available in pre-pay lots as well as on the streets surrounding the Museum. See our Floor Map to learn more about the Museum’s layout.

Does the Museum provide resources for sensory sensitive visitors?
Diverse learners may enjoy reading our social story about visiting the entire museum during regular hours. A limited number of sound-reducing earmuffs are available to borrow from the front desk. We also have sunglasses to borrow to reduce light stimulation. In addition, the Museum provides special access to the North side of the museum through our monthly Sensory Time program. Registration is required. Visitors who register for Sensory Time may also enjoy reading a social story specifically for this program.

Does Imagine Children’s Museum offer any resources for non-English speakers?
The Museum’s Social Story is available in several different languages:

Bilingual programs
Playing with Music / Jugando con Música is an exciting bilingual (English and Spanish) music program for kids and families. Click here for more information.

Little Science Lab / Pequeño Laboratorio de Ciencias
Little Science Lab is a FREE hands-on, interactive program for preschoolers and their caring adults offered by Imagine educators at local libraries and is available in English and Spanish.

Is food available for purchase? May I bring my own food and drinks?
Food and beverages are allowed ONLY in our Third Floor Multipurpose Area, the home of our new Grab & Go Food Truck. Our Grab & Go Food Truck offers a range of yummy snacks and drinks for purchase. You are also welcome to bring your own food and drinks into the Museum, as long as you consume them ONLY in our Third Floor Multipurpose Area. Food and beverages, including water, are NOT allowed on the exhibit floors or the rooftop play area. For your convenience, water fountains are provided on all floors of the Museum.

Are strollers allowed inside?
For the safety of our visitors, strollers are not permitted on the Museum floor. Please leave your stroller in your vehicle. A limited number of infant carriers and backpacks are available to borrow from the front desk, or you may bring your own.

May I shop in Adventure Toys, the Museum’s retail store, without paying admission?
Yes! Adventure toys is open to the general public whenever the Museum is open. The store cannot accept EBT cards.

May I book the Museum after hours for my child’s birthday party or other special event?
Yes! We are accepting requests for an After Hours Birthday Party. Daytime birthday parties have been paused until further notice. Please call (425) 258-1006, Ext. 1025 or email Celebrations@ImagineCM.org for more information.

I have another question not listed here.
Email info@imaginecm.org with any questions you may have. We look forward to hearing from you!

* Chronological ages apply